FAQs

FAQs2021-03-14T20:10:21-04:00

Learn more about how to ship your vehicle properly. Avoid extra fees and charges by following our guide. Here you will read all the tips and tricks to shipping your vehicle and frequently asked questions.

FAQs

Is my vehicle insured?2021-01-20T03:58:59-05:00

Yes, your vehicle will be insured against any transport damage caused by driver negligence. Our drivers carry a minimum of $1,000,000 in liability insurance. Each driver is also required to carry a minimum of $100,000 or move in cargo insurance (depending on the size of the truck the vehicle is being transported on) Enclosed carriers require more cargo insurance.

How do I prepare my Vehicle?2021-01-20T03:58:43-05:00

Please have no more than 1/2 tank of fuel, remove all personal items from your vehicle, repair any chips and/or cracks in your windows and make sure your vehicle is prepared for changing weather conditions. For additional tips, see our Vehicle Shipping Checklist.

Can I put luggage or any personal items into my vehicle?2021-01-20T03:58:29-05:00

Yes, you are allowed to put up to 100 lbs. of personal belongings in your vehicle. It must be confined to the trunk area and must be well secured. All personal items in the vehicle are placed there at the owner’s risk; they are not covered by the truck’s insurance. We do not recommend packing electronics, breakable items, or valuable items. An additional fee will be charged if you put more then 100 lbs. into your vehicle.

What are my payment options?2021-01-20T03:58:18-05:00

Cashier’s check, postal money orders, personal checks, or company checks will be accepted for your deposit only. For the remaining balance due, all payments must be made via cash, cashier’s check, postal money order, or official bank check ONLY. No credit cards are accepted for the final payment.

What if my vehicle gets damaged?2021-01-20T03:58:07-05:00

It’s very unlikely that your vehicle will be damaged – but should damage occur, please be sure to note it on the Bill of Lading and have the driver sign it. Claims cannot be processed by the driver’s insurance company if the damage is not noted at the time of delivery.

Prepare your Vehicle

Be sure to have insurance in place for your car2021-01-20T04:04:21-05:00

Transporting a vehicle is a risky business. A lot of things can go wrong. For this reason, it is highly recommended to have insurance in place before your car gets loaded on to the trailer. In case your vehicle gets damaged by the driver, the haulage company would be responsible for that.

However, if the damage should be because of natural causes such as flooding, a tree falling on it, or hurricanes, etc., your insurance would be responsible for the necessary repairs.

Choosing a vehicle transportation service

When it comes to deciding which vehicle transportation service to go in for, many factors come into play to inform the decision. Do they have some guarantees, or do they come with too much risk? What are their payment options? And do they offer discounts?

All these are essential things to consider when deciding who to trust your vehicle with – eventually.

Things to look out for

  • Discounts. Some car haulage companies offer discounts to students, senior citizens, and service (military, first responders) members, as well as returning customers.
  • Multiple payment options. If you are uncomfortable carrying large sums of money on yourself, you would love to have the option to make a payment online. On the other hand, some also offer you the option to make a down payment to start. Once your vehicle is ready at the destination, you will complete the payment and pick up your vehicle.
  • Guaranteed pickups. Most auto transport services do not afford you the convenience of having your car picked up on the date you prefer. Instead, they provide you with a 5-day window within which you let them know the first available pickup day for your vehicle. On the other hand, Guaranteed pickups would let you choose any day at your convenience, and they would only show up on the day you have requested.
Deactivate or remove toll tags and parking passes2021-01-20T04:03:27-05:00

Whenever your car passes through a toll road, your toll tag would pick up the fee. It would not matter that it is on a trailer, and not being driven by you. Deactivate or remove toll tags and save yourself from the headache of unnecessary toll expenses.

The same goes for parking passes. Remove those from the car too. Besides, both are valuable and may even be targeted for theft.

Remove or adjust accessories2021-01-20T04:02:31-05:00

If your vehicle has a removable antenna on the exterior, you can detach and put it in the trunk. Also, foldable side mirrors should be adjusted to minimize or fully prevent damage to them during transport.

Custom spoilers, bike, luggage, and ski racks should be removed to prevent damage.

Disable all car alarms2021-01-20T04:00:52-05:00

Having to deal with an alarm that cannot be easily turned off is an inconvenience you shouldn’t burden your haulage driver with. Be sure to disable all car alarms as you prepare your vehicle for auto transport.

Have an extra set of keys ready2021-01-20T04:00:40-05:00

Depending on your car’s model, you may need to have an ignition key, glove compartment key, and a door lock key ready for your haulage driver. It would be difficult for the driver to get your vehicle on and off the trailer with these keys. Therefore, it would be a great idea for you to have an extra set of keys for the driver.

If you do not have an extra set already, do well to get one before the pickup day arrives.

Do a maintenance check as you prepare your vehicle for auto transport2021-01-20T04:00:27-05:00

What is the working condition of your car? Is it in good shape? Are there any mechanical issues or leaks? Inform your haulage driver at pick up so all the necessary precautions and preparations can be made

Aside from causing delays, mechanical issues can cause damage to other cars apart from yours. Inform your driver if your car has a fluid leak problem. This is so that your vehicle would not be put on top, where it would drip over the cars below it. You would not want that happening to your vehicle all because someone could not be honest enough with the haulage service company. So, do well to inform your driver about any pre-existing car issues.

Do your engine and mechanical checks, and when possible, get a mechanic to tune up your car before it gets picked up to be transported.

If there are any special steps needed to start, stop, and drive your car on and off the trailer, be sure to note them down and give them out as instructions to your driver.

Here are some things to keep in mind

  • Ensure that the tires are properly inflated
  • Check the mileage and record it (Refer to #4)
  • Check all fluids and top off where necessary
  • Be sure the battery has a full charge
Leave the gas tank ¼ full2021-01-20T04:00:04-05:00

Your car only needs enough gas so it can be driven on and off the trailer. Gas adds weight to your vehicle, and the lighter your car is, the better it will be for the haulage driver as it will save some weight. Do keep in mind that while having 1/4 tank of gas or less is best for the journey, you don’t need to drain the gas so that you can have that quantity in the tank. It’s alright to leave it as it is if you have more than that in the tank

Take a photo of the car’s odometer2021-01-20T03:59:55-05:00

If you’re bothered by the possibility of your haulage driver or any other person taking your car for a joyride then, one of the things you can do to give you some peace of mind is to take pictures of the odometer. Do so during pick up; in the presence of the driver; noting down the time. Remember, all photos must be dated.

Remove personal and loose items from the interior2021-01-20T03:59:42-05:00

The journey to the new location can be bumpy, causing the car to move slightly in the trailer. For this reason, it is advisable to remove all loose items from the interior of your vehicle. Items that are not securely fixed and have the potential to come loose and cause any damage should be taken out from the vehicle.

Portable DVD players, tablets, or GPS devices, phone holders, etc., must be removed to reduce the risk of damage to those items and even theft of such things during transport.

Take photos of your vehicle2021-01-20T03:59:29-05:00

Now that you have cleaned up your vehicle, the next thing to do is take pictures. It is crucial as you’d need some photos of your own to protect yourself should some damage occur during transport. For this reason, the pictures must be dated.

You can never have ‘too many’ photos, so take pictures from all the vehicle’s possible angles. Take photographs of already damaged areas, tires, wheels, doors, and bumpers. Give it a photoshoot.

Some drivers, as part of company policy, would take pictures of the automobile. However, don’t assume everyone would remember to do that. So just be on the safer side and have your collection of dated photos as you prepare your vehicle for auto transport.

Make sure the driver authenticates your photos and make a written official note about the car’s condition before it is hauled off.

Wash the vehicle and note all existing damage2021-01-20T03:59:12-05:00

The first thing you need to do is to wash your vehicle. It is essential because when the haulage service driver arrives, he will have to do a condition assessment of your vehicle. It is recommended that the exterior of your car be clean so the hauling driver can make an accurate assessment of the vehicle’s condition.

To save time for you both, you should note any damage to your vehicle before the driver arrives. It would help you make a thorough assessment as you may end up rushing the process if you have a somewhat impatient driver.

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