Brookwide offers a money-back guarantee on any order that has not yet been Dispatched. To request a refund, please fill out our Hassle-Free Cancelation Form or contact our customer support team at [email protected] with your order ID included in the email.
Our commitment is to provide the highest quality auto-shipping services to all our clients. We understand that sometimes, unforeseen circumstances can arise and you may need to change or cancel your order.
Our refund policy applies to any order that has not been Dispatched. If the vehicle has already been Dispatched, there will be an administrative fee of the reservation amount in order to process the cancellation.
Refunds typically take 1-2 business days to process depending on your bank’s policies and procedures. Please note that while we process refunds in a timely manner, banks are responsible for crediting funds back into accounts which could take up to 7 business days depending on their practices. Once approved refunds will appear in your account’s transaction history but please contact us if you have any questions or concerns about pending refunds.
Cancellation BEFORE carrier is Assigned – NO FEES
Cancellation AFTER Carrier is Assigned – Deposit Amount