Refunds & Cancellations

Brookwide offers a money-back guarantee on any order that has not yet been Dispatched. To request a refund, please fill out our Hassle-Free Cancelation Form or contact our customer support team at [email protected] with your order ID included in the email.

Our commitment is to provide the highest quality auto-shipping services to all our clients. We understand that sometimes, unforeseen circumstances can arise and you may need to change or cancel your order. Our refund policy applies to any order that has not been Dispatched. If the vehicle has already been Dispatched, there will be an administrative fee of the reservation amount in order to process the cancellation.

Simply Put: 
Cancellation BEFORE carrier is Assigned – NO FEES
Cancellation AFTER Carrier is Assigned –  Reservation Amount

Helpful Link: Hassle-Free Cancelation Form

Customer Support

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Terms and Conditions

Last updated: May 20, 2023
Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.


For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.

Carrier refers to any individual or company that provides transportation services for the shipment of goods and cargo from one place to another. This includes trucking companies, airlines, shipping companies, railway operators, and other businesses that provide transportation services.

Country refers to New York, United States

Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.

Dispatched refers to the point at which a carrier has been assigned to transport the Vehicle and is en route to the Customer’s pickup address.

Brookwide Inc (referred to as either “Brookwide”, “We”, “Us” or “Our” in this Agreement) refers to Brookwide Inc, 22 Windham Loop, 2A, Staten Island, NY 10314

Notice refers to an order, request, or other communication that conveys information by email to [email protected]

Order refers to the authorization given by You to Us to arrange the transportation services on Your behalf. The order may include details such as requested services, Shipment being transported, pricing and payment terms, and shipping instructions.

Service (or “Services”) refers to the use of Website, the arrangement, or the quotation for the arrangement, of the transportation of property by an authorized motor carrier.

Shipment refers to the Vehicle being transported from one location to another by any means of conveyance, such as truck, rail, air, or sea.

State refers to New York, United States

Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and Brookwide regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the TermsFeed Terms and Conditions Generator.

Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.

Website refers to Brookwide Inc, accessible from and/or

You (referred to as “Your”, “Customer”, “User”, “Users” in this Agreement) means the individual accessing or using the Service, or Brookwide, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Vehicle refers to any motor vehicle, or trailer, in part or whole used for transporting people or cargo. The Vehicle may include but not limited to a car, truck, motorcycle, bus, boat, airplane, and other related general freight.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and Brookwide. These Terms and Conditions set out the rights and obligations of all Users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all Users who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. Brookwide does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of Brookwide. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Refunds & Cancellations

Brookwide offers a money-back guarantee on any order that has not yet been Dispatched. To request a refund, please fill out our Hassle-Free Cancelation Form or contact our customer support team at [email protected] with your order ID included in the email.

Our commitment is to provide the highest quality auto-shipping services to all our clients. We understand that sometimes, unforeseen circumstances can arise and you may need to change or cancel your order.

Our refund policy applies to any order that has not been Dispatched. If the vehicle has already been Dispatched, there will be an administrative fee of the reservation amount in order to process the cancellation.

Refunds typically take 1-2 business days to process depending on your bank’s policies and procedures. Please note that while we process refunds in a timely manner, banks are responsible for crediting funds back into accounts which could take up to 7 business days depending on their practices. Once approved refunds will appear in your account’s transaction history but please contact us if you have any questions or concerns about pending refunds.

Customer’s Responsibilities

Accuracy of Information

At the time of booking, You must provide Brookwide with adequate details regarding the dimensions of the vehicle or freight. You should keep in mind that any deviations from factory specs may incur additional fees or may be refused transport altogether. This includes but is not limited to aftermarket spoilers, extra-large tires/wheels, lifted chassis, or other modifications. You are solely responsible for checking the accuracy of all details regarding the shipment, including year, make, and model as well as origin and destination locations. Any changes made to the order may lead to additional fees or require cancellation in either case.

Personal Property

You may leave up to one hundred pounds (100 lbs.) and must be confined to a secure area in the vehicle, but have to let us know prior to dispatch. You understand and accept that the Carrier has the right to reject any personal property in the Shipment if transporting such personal property is unsafe or violates the law. You are advised not to leave any valuable or fragile articles in the Shipment. You understand and accept that the Carrier and Brookwide are not liable for theft or damage of personal items of any kind and value left in the Shipment. At no instance are personal belongings insured. If You put the personal property in the Shipment, You do so at your own risk.

Preparing Shipment

You are responsible for making sure that the vehicle is ready for transportation. This includes checking the vehicle’s tires and fluids, removing personal items or loose parts from inside and outside the car, and ensuring that the vehicle is in operable condition (unless otherwise specified and agreed too). You are responsible for any damages, losses, and claims to the Shipment, other vehicles, and/or persons which are caused by any part of the Shipment that becomes loose or detached during the transport. Shipment must be tendered to Carrier in operable condition unless otherwise agreed in writing. You must ensure any alarm system for your vehicle is disengaged before giving it to the Carrier or provide instructions on how to disable it. Should an alarm be set off during transit, and there are no provided instructions regarding how to turn it off, the Carrier may take reasonable action they deem necessary without repercussions to silence the alarm. Speak with your assigned agents for specific instructions for your vehicle.

Prohibited Items

You understand and accept that you are expressly prohibited from loading any explosives, guns, ammunition, weapons, flammable products, live pets, live plants, any contraband, drugs or narcotics, alcoholic beverages, and or any illegal goods in the Shipment. Upon discovery, such prohibited items and/or the Shipment may be confiscated or disposed of by law enforcement, or the Carrier and the Order may be canceled in entirety without any refund or compensation, and You shall be solely responsible for any fees, fines, damages, or other liabilities arising from a violation of this section.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Brookwide.

Brookwide has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Brookwide shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, Brookwide, on its own behalf and on behalf of its Affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, Brookwide provides no warranty or undertaking and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither Brookwide nor any of Brookwide’s provider(s) makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of Brookwide are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law

Price Match

We understand that competitive pricing matters to our valued customers. To show our commitment to offering competitive prices and great value, we’re proud to offer a price match policy so you can always be sure you’re getting the best deal.

We will match any lower price that is advertised by one of our approved vendors for the same vehicle and route within 7 days of the quote request date. For us to verify this lower price, you must provide us with proof of the quote from the competitor. This proof can include an advertisement or quote such as a printed advertisement, digital advertisement, email communication, or quote/estimate/invoice from another company. We cannot match any prices that are found through membership promotional programs or services not available to the general public (such as quotes provided only to businesses). Additionally, we cannot match prices that are above our cost or require us to take additional action outside of what is required for standard orders.

We reserve the right at our discretion to limit quantities when honoring price matches on certain routes and reserve the right to limit or not honor any requests for price matching. We may also need additional information about the order to verify its authenticity before processing your request. We may also refuse requests if there is reason to believe it has been altered in any way.

If you feel like you have found a lower-priced quote than what we offer here at Brookwide then please reach out and let us know! Our customer service agents are more than happy to answer your questions and review your request for a potential price match!

Damages and Limitation of Liability

All damage(s) must be recorded and signed by You on the Bill of Lading on pickup and delivery, regardless of adverse weather conditions or at odd hours. All claims for damage sustained during the transport of Vehicles must be submitted in written form to the Carrier within a period of seven (7) days from receipt. Failing to comply with this procedure may result in a denial of your claim. All carriers are required to carry insurance that meets the legal requirements, and notwithstanding the aforementioned Brookwide undertakes no obligation to ensure the Carrier maintains in force insurance coverage as required by law. On occasion Brookwide will need to request documentation and must rely on documents obtained from the Carrier, the Department of Transportation, Federal Motor Carrier Safety Administration, the Carrier’s insurance provider, or any other party.

Notwithstanding any damages that You might incur, the entire liability of Brookwide under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall Brookwide be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data, or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if Brookwide or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

Severability, Waiver and Termination


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting Brookwide by email to [email protected]. Any disputes shall be addressed in accordance with the Brookwide terms and conditions, State law, and federal law. Any controversy, dispute, or claim arising out of, in connection with, or in relation to, the interpretation, performance, or breach of this Agreement, including, without limitation, the validity, scope, and enforceability of this section, may at the election of any party, be solely and finally settled by arbitration conducted in New York, by and in accordance with the then existing rules for commercial arbitration appointed by Brookwide. Each of the parties hereto agrees that such arbitration shall be conducted by a single arbitrator selected in accordance with the Rules; provided, that such arbitrator shall be experienced in deciding cases concerning the matter which is the subject of the dispute. Any of the parties may demand arbitration by providing Notice to the other party. Any award rendered by the arbitrator(s) shall be final and binding and judgment may be entered on it in any court of competent jurisdiction. Each of the parties hereto agrees, except as may be required to enforce the arbitrator’s award, to treat as confidential the results of any arbitration (including, without limitation, any findings of fact and/or law made by the arbitrator) and not to disclose such results to any unauthorized person. The parties intend that this agreement to arbitrate be valid, enforceable, and irrevocable.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the application may also be subject to other local, state, national, or international laws.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: