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Why do we collect feedback on our agents?

Feedback is essential for improving customer service. Feedback helps us to:

  • Identify areas where our agents can improve their skills and knowledge. This feedback can then be used to provide agents with training and coaching to better serve customers in the future.
  • Make changes to our policies, procedures, and training. This ensures that our customers have a positive experience whenever they interact with us.
  • Build trust and loyalty with our customers. When customers feel like their feedback is valued, they are more likely to do business with us again.