The answer depends on the status of your shipment. If your order has yet to be dispatched, you can cancel anytime and receive a full refund. However, if your order has been dispatched and assigned a driver, we have already made a reservation for your vehicle. In this case, you can still cancel your order, but we cannot refund your deposit.

Here is a table that summarizes our cancellation policy:

Order Status Cancellation Policy
Not dispatched: Full refund
Dispatched (driver assigned): No refund